Casino / Sports
These terms set out how pk88my operates your account, handles your data, and what you can do if something needs to change. Access to pk88my depends on local law and is available only where permitted in eligible regions.
This policy document covers how pk88my collects, holds and applies information tied to your account. When you open an account, you accept these terms as the operating basis for every session, transaction and support interaction on the platform. Our policy applies to account creation, wallet activity — including FPX transfers and Bank Transfer deposits — and any records generated during your sessions in the live casino, slots or sportsbook. Where local law governs online activity, eligibility to access pk88my depends entirely on whether your region permits it. We do not override local jurisdiction and we do not make availability claims beyond what the law in your area allows. If you access the platform from a region where such activity is restricted, that responsibility rests with you. We retain account and transaction records in line with standard operational requirements. You can request a view of your transaction history directly from your account dashboard after login. For wallet-related queries — including DuitNow transfers, FPX payments or Bank Transfer records — the relevant detail is shown in the transaction log inside your account. No separate request is needed for routine history; for corrections or formal inquiries, contact us through the support routes listed on this page.
Not every part of your experience on pk88my falls under this policy in the same way. The table below separates what is directly covered, what sits outside this document, and where the boundary sits for transactions and third-party services.
Login, session records and account settings are fully within this policy. If you have a question about how your access data is stored or who can view it, this is the document that governs the answer.
Wallet activity — FPX, Bank Transfer and any other configured payment rail — is recorded under this policy. Transaction logs are visible in your account dashboard. Disputes about a specific transfer follow the support route, not a separate terms document.
Game content supplied by studios such as Pragmatic Play, PG Soft and Microgaming is governed by each provider's own terms. We host the titles; the rules of individual games like Fishing Reef Hunter or Rapid Mines Board are set by the provider.
Links or services outside pk88my — including external payment processors or device-level apps — operate under their own policies. We are not responsible for the terms, data handling or availability of any third-party service connected to but not operated by us.
Your rights under this policy are practical and account-based. You can review your own session history, correct inaccurate account details, raise a formal question, or request support — all without needing to go outside the platform. Start with your account dashboard after login: the transaction log shows wallet activity and session records in one place, including FPX deposits and Bank Transfer entries. If a record looks wrong, the correction path starts with a support request, not a separate form. For account details — name, contact information, or linked payment method — edit access is in your profile settings. Where a change requires verification, the fields and steps are shown there. Questions about how we handle your data can be sent directly through the live chat or email routes listed in the support section below. We aim to respond within the timeframe shown on the contact page.
Your full transaction history — including FPX, Bank Transfer and DuitNow entries — is in the account dashboard after login. No separate request is needed for standard session or wallet history.
Profile and contact details can be updated in account settings. Where verification is required before a change takes effect, the fields and confirmation steps are shown directly in the settings screen.
If something in this document is unclear or you believe a record is inaccurate, send the detail through live chat or email. Reference your account ID and the specific transaction or date in your message.
For account suspensions, access issues or data-related requests, use the support contact routes below. The current handling status of your request is shown inside your account once the support team has logged it.
Policy questions, data requests and account corrections all go through these contact paths. Quote your account ID in every message so the support team can pull up the relevant record without delay.
Open the chat widget from any page after login. State your account ID and the policy point or transaction you want to discuss. The agent will confirm receipt and log the request.
Send your policy query or correction request to the support email shown in your account dashboard. Include a brief description of the issue and the date of the relevant transaction or event.
The dashboard after login shows the current state of open support requests, transaction records and any pending account actions. Check here first before raising a duplicate inquiry.
We keep account and session data for as long as it is needed to support your account and meet standard operational requirements. You can request a summary of what we hold at any time through the support contact routes above.
Transaction and session records — including FPX and Bank Transfer history — are retained in line with standard operating requirements. The period we hold data is not indefinite; records are cleared on a schedule we can confirm on request.
Cookies are used to maintain your logged-in session and to remember account preferences. You can adjust cookie settings through your browser. Disabling certain cookies may affect how the platform functions on your device.
Access to your account is protected by your login credentials. We do not share login details with third parties. If you suspect unauthorised access, use the live chat route to flag it and the support team will log the case immediately.
To request a correction to stored data or to ask what information we hold on your account, contact us via live chat or email with your account ID. We will confirm receipt and provide the response through the same channel.
These are the questions we hear most often about our legal terms, data handling and account rights. If your question is not here, use the live chat route to reach the support team directly.
We hold the details you provided at registration — contact information, account preferences and transaction history including FPX and Bank Transfer records. To see a summary of what we hold, send a request through live chat or email with your account ID.
Go to your profile settings after login. Fields that can be self-edited are shown there. If a change requires verification, the steps are displayed inline. For changes the settings page does not allow directly, raise a support request with the correction detail.
Records covering wallet activity — DuitNow, FPX, Bank Transfer — are retained for the period required to support your account and standard operational obligations. We can confirm the specific retention period on request through the support contact routes above.
Access to pk88my depends on local law and is available only where local law permits. If your region restricts this type of activity, these terms do not override that restriction. Responsibility for access from a restricted area rests with you.
Send a formal data request through live chat or email. Include your account ID and the nature of your request — review, correction or deletion. The support team will confirm receipt and handle it through the same channel. Deletion requests may affect account access.
Use live chat immediately and state that you are flagging a potential unauthorised access event. Reference your account ID. The support team will log the case, and the current status of your request will appear in your account dashboard once recorded.