Casino / Sports
This page sets out exactly how pk88my collects, uses and protects the personal data linked to your account — covering everything from FPX transaction records to wallet activity logs. Your privacy choices are yours to manage, and the steps to review or update them are laid out clearly below.
When you open an account with us, we collect the details you submit during registration — your name, contact information and any payment credentials tied to FPX or Bank Transfer transactions. We also log session activity: pages visited, device type, login timestamps and wallet movements within your account dashboard. This data serves three purposes: processing your account requests accurately, keeping your wallet secure against unauthorised access, and meeting the compliance obligations that apply in eligible regions under local law. We do not sell your personal data to third parties. Cookies and similar tracking tools are used only to maintain your session state and to remember your display preferences — not to build advertising profiles. Where a third-party service provider handles part of a transaction, such as a bank processing an FPX transfer, that provider operates under its own data terms. We handle only what reaches our platform directly. Your data is held for as long as your account remains active, plus any period required by applicable local law after closure.
This policy applies to data we process directly through your pk88my account. It does not extend to third-party services you access through external links, nor does it override the terms of your bank or e-wallet provider. The scope below distinguishes the four main areas so you know exactly what falls inside our responsibility.
All data entered at login, account creation and profile update screens falls within this policy. This includes your email address, contact number and any security credentials stored against your account.
FPX and Bank Transfer records processed through our platform are covered here. We retain transaction references and timestamps in your account history. We do not store full bank credentials on our servers.
Pages you visit, game sections you open and the duration of each session are logged to your account record. This helps us keep your dashboard state accurate and flag unusual activity.
Payment processors, game content providers and external banking services operate under their own privacy terms. We are not responsible for data handling that occurs outside our platform boundary.
As an account holder, you have real, actionable choices over the data we hold. You can request a copy of the personal data associated with your account at any time by contacting our support team through the live chat or email route shown in the support section below. If any detail on your account is incorrect — a misspelled name, an outdated contact number — you can raise a correction request and we will update it once we have verified your identity through the steps shown in your account settings page. You may also ask us to close your account and request deletion of personal data where local law and our retention obligations permit. We cannot delete records that a legal obligation requires us to keep, such as transaction logs tied to FPX or Bank Transfer activity, but we will confirm in writing exactly what is retained and why. Every request is acknowledged, and you receive a clear response rather than a form reply.
Request a summary of the personal data held on your account. Contact support via live chat or email and we will confirm what is stored, where it is held and how long we keep it.
If your name, contact number or linked payment detail is wrong, raise a correction through support. We verify your identity first, then update the record and confirm the change by email.
Any question about how we use your data — cookies, session logs, transaction history — can be sent to our support team. We do not redirect privacy questions to automated responses.
Account closure requests are handled by our support team. Where local law permits, personal data not subject to a retention obligation is removed following the closure process.
Every privacy request — whether it is a data review, a correction or a question about how your FPX records are stored — goes to the same support team that handles your account. Use the channel that suits you.
The fastest route for privacy questions. Open the chat widget from any page in your account. State your request clearly and our team will confirm receipt and next steps.
For written requests — data access, corrections or account closure — email our support address listed on the Contact page. We respond in writing so you have a record of the exchange.
Your current account details, session history and linked payment records are visible after login. Check there first — many data questions are answered directly in your account view.
The security and accuracy of your account data is something we attend to at every layer of the platform. From the way we store FPX transaction references to how long we retain session logs, each practice follows a clear internal policy rather than a default setting.
We use cookies to keep your session active and remember display preferences across visits. We do not use cookies to build advertising profiles or share browsing behaviour with third-party marketing networks. Cookie settings can be managed through your browser.
Login credentials are stored in encrypted form. Unusual access attempts trigger a flag on your account, visible when you next log in. If you notice activity you did not authorise, contact support immediately through live chat.
Account data is retained while your account is active. After closure, records required by applicable local law — including Bank Transfer and FPX transaction logs — are kept for the period that law specifies. Other personal data is removed once that obligation ends.
When this policy changes, the updated version is posted here with the revision date shown at the top of the page. Continued use of the account after a policy update means the new terms apply. Contact support if any change raises a question for your account.
These are the questions members most often raise about data, access and their rights under this policy. If your question is not covered here, contact support directly.
We collect the registration details you submit — name, contact number, email address — and the payment references tied to your FPX or Bank Transfer activity. Session timestamps and device type are also logged to your account record for security purposes.
Yes. Send a data access request through live chat or email support. We confirm what is stored, where it sits and how long we retain it. The current state of your account details and transaction history is also visible directly in your account dashboard after login.
Contact support by live chat or email and describe the correction needed. We verify your identity through the steps shown in your account settings, then update the record and confirm the change in writing. We do not accept correction requests through the game lobby or chat rooms.
We do not sell your personal data. Payment processors — such as the banks handling FPX transfers — receive only what is necessary to complete your transaction, and they operate under their own privacy terms. Game content providers do not receive your personal account data.
Personal data not subject to a legal retention obligation is removed after closure. Transaction records — including FPX and Bank Transfer logs — are kept for the period required by applicable local law. We confirm the specifics in writing when we process your closure request.
Contact our support team through live chat or email to start a closure and deletion request. We process it in line with our retention obligations and local law. Records that a legal obligation requires us to keep will be retained; everything else is removed and we confirm that in writing.