Casino / Sports
These terms set out the rules that govern how your pk88my account is opened, used and closed — including how session controls, transactions via FPX and Bank Transfer, and content access work where local law permits. Read through before you start; the terms are the agreement between you and us.
By accessing pk88my and creating an account, you confirm that you have read and accept these terms in full. The terms apply to every action you take through the platform — account registration, wallet top-ups via FPX or Bank Transfer, game sessions, and any request made to our support team. Access and eligibility depend on local law and are available only where permitted. We may update these terms when required; the version shown on this page at login is the current version that applies to your account. If a change materially affects how you use your account, we will make the updated terms accessible before the change takes effect. You are responsible for reviewing the current terms each time you log in. Continued use of the account after a published update constitutes your acceptance of the revised terms. Where any part of this policy conflicts with a specific product rule shown inside the lobby — for example, a table's session limit or a game's stake cap — the product rule takes precedence for that specific session. Questions about what a particular rule covers can be directed to our support channel at any time.
Not every action or interaction on the platform is covered in the same way. Understanding the scope helps you know where these terms apply directly, and where a separate rule or a third-party provider's own terms take over.
Login credentials, session history, account suspension and closure all fall inside this agreement. You are responsible for keeping your login details secure. Any activity recorded under your account is treated as authorised by you unless you notify support promptly.
Wallet top-ups and withdrawals processed through FPX and Bank Transfer are governed by these terms alongside the payment provider's own conditions. The amount credited or debited is the figure confirmed in your account transaction record — the source of truth for any query.
Game titles, table rules and stake limits visible inside the lobby are subject to these terms. Where a specific table or slot title shows its own session limit or stake cap — such as those in our live table rooms — that rule applies for that session.
Game content supplied by studios such as Pragmatic Play, PG Soft and Microgaming operates under each studio's own content licence. We make the lobby available; we are not party to any dispute about a studio's game mechanics or published RTP data where that data is shown by the provider.
These terms are not only obligations — they also set out what you can do. You have the right to review your full session and transaction history, correct inaccurate account details, raise a policy question and request support through the contact routes we publish. Your account dashboard shows a running record of every deposit and withdrawal processed via FPX or Bank Transfer, as well as session timestamps for each game category you access. If any entry looks wrong, the correction path starts with our support team — bring the transaction reference and the date, and we will check the record on our end. Updating personal details like your registered mobile number or e-wallet linked to your account follows the verification steps shown inside the account settings page after login. We do not alter account details based on unverified requests.
Your full deposit, withdrawal and session history is accessible in the account dashboard after login. The record includes every FPX and Bank Transfer transaction with a reference number you can use in any support query.
To update registered details — mobile number, preferred e-wallet or account name — follow the verification steps shown in account settings. Changes take effect once the verification step is completed, not before.
If a term is unclear or you believe a rule has been applied incorrectly to your account, contact support with the specific session or transaction reference. We review each query against the version of the terms active at the time of the session.
You may request full account closure at any time through the support channel. We will confirm the closure in writing and process any outstanding wallet balance in line with the withdrawal conditions current at the time of your request.
For any question about these terms — including account access, transaction records or session controls — use the contact paths below. Bring your account reference number and the relevant transaction or session date so we can pull the right record quickly.
Open the chat icon from the account page to connect with our support team. For policy questions, quote your account reference and the specific term or transaction you are asking about.
Send a detailed query to our support email address shown in the Help section after login. Include the transaction reference from your dashboard for any FPX or Bank Transfer dispute.
The Help section inside your account lists the current contact options and the steps for common policy requests — account corrections, closure requests and record queries are all covered there.
Keeping your account data accurate and your session records intact is part of how these terms work in practice. We retain transaction and session data for the period required to handle disputes and comply with applicable rules in eligible regions. Cookie data collected during your session is used to maintain your login state and to show you the correct account view — it is not shared with game studios. If you want to know what data we hold on your account, or if you believe a record is inaccurate, contact support with your account reference.
Your login credentials are stored in hashed form. We do not store your FPX or Bank Transfer banking PIN or password at any point. If you suspect unauthorised access, use the account recovery path in the login screen and contact support immediately.
Transaction and session records are retained for the period needed to resolve disputes and meet applicable regional requirements. The retention period for your account data is shown in the Privacy section accessible after login.
Session cookies keep your account active while you browse the lobby. Preference cookies remember your last-viewed game category so you land in the right section on return visits. No cookie data is passed to Pragmatic Play, PG Soft or other studios.
To request a correction to account data or to understand what records we hold, contact our support team in writing via email or live chat. We aim to acknowledge data correction requests within the timeframe set out in our Privacy section.
These are the policy questions that come through support most often. If your question is not here, contact us directly through live chat or email with your account reference.
You accepted the terms when you created your account. If we update the terms, the revised version is shown at your next login for acknowledgement. Continued use after that point means you accept the current version. You can always read the full current terms from the footer of any page.
All wallet activity processed through your account is covered — including FPX online banking top-ups, Bank Transfer deposits and any withdrawal back to your linked account. The transaction reference shown in your dashboard is what we use if you raise a query about a specific entry.
Yes. Your full session and transaction history is in the account dashboard after login. Each entry carries a timestamp and reference number. For a dispute, quote that reference when you contact support — it lets us pull the exact record without delay.
Where a specific product rule — such as a session limit on a live table or a stake cap in a slot room — differs from the general terms, the product rule applies for that session. These product rules are shown inside the lobby before you enter the session.
Contact support via live chat or email and request account closure. We confirm the closure in writing. Any remaining wallet balance is processed as a withdrawal under the conditions current at the time of your request, through the payout method linked to your account.
Raise a data correction request through support with your account reference and the specific field you believe is inaccurate. We check the record against our system and respond with the outcome. The timeframe for this process is outlined in the Privacy section accessible after login.